Need repairs?    

Cliff's Hi-Tech Body Shop & Collision Repair Center

Specializing in high-quality auto body & collision repairs, we take great pride in restoring a vehicle to industry standard pre-loss condition using state of the art technology.

State of the art collision repair

Cliff's Hi-Tech Auto Body - we'll fix your car right
Cliff's Hi-Tech Auto Body - we fix dents and scratches too!
Cliff's Hi-Tech Auto Body - Collision Repair Specialists

Cliff's Hi-Tech has been providing quality auto body collision repairs since 1987. We've restored thousands of vehicles to their pre-damage condition.

Our state of the art collision center features 35 individual work bays, encompasses two acres of beautiful Baltimore County, and is easy to reach from I-95, I-695, Rt. 40 East, and MD 702.

Did You Know?

Cliff's Hi-Tech is a certified I-Car Gold Class collision repair shop. The Gold Class® recognition is the highest role-relevant training achievement recognized by the collision repair industry. More

Cliff's Hi-Tech Auto Body - I-CAR Professional Development Program™The I-CAR Professional Development Program™ provides collision repair and insurance businesses with a reliable training framework for acquiring Gold Class and maintaining the up-to-date knowledge and skills that contribute to proper repairs, improved business performance and risk reduction.

Know your rights!

You have the right to choose the repair shop to fix your vehicle!

Had a car accident?

If you've been in a car accident you have the right to choose the repair shop that will fix your vehicle.

Don't be steered away by your insurance company! Why?

Lifetime Guarantee

At Cliff's Hi-Tech all our auto body repairs are backed by our 100% Lifetime Guarantee.

Cliff's Hi-Tech Auto Body - Lifetime Guarantee on all Auto Body Repairs

Need a Mechanic?

Cliff's Direct Effect , our sister company, is a full-service auto repair shop conveniently located right next door. Mechanical repairs can be performed by CDE while your vehicle is at Cliff’s Hi-Tech for collision repairs.

Cliff's Hi-Tech Auto Body - Our sister company Cliff's Direct Effect

Need Financing?

We've partnered with Mariner Finance to offer financing options to our customers. Please contact us for details.

Cliff's Hi-Tech Auto Body - Financing available thru Mariner Finance

Service Plus

We'd be happy to assist you with any additional services you may need, including:

Towing

Glass repair

Paintless dent repair

Car rental

Auto Collision & Paint Repair Services

Bring your car to Cliff's Hi-Tech for high-quality auto body collision repairs, and we'll restore your vehicle to its pre-damage condition.

Collision Repair & Body Work

Cliff's Hi-Tech Auto Body - We can match your paint, guaranteed
Cliff's Hi-Tech Auto Body - We can match your paint - any color - guaranteed

Properly repairing today’s complex vehicles requires more expert knowledge and specialized equipment than ever before.

Whether your car has minor dings or major damage, our skilled personnel have the experience, knowledge, and proper equipment to restore your vehicle to pre-accident condition.

Cliff's Hi-Tech provides quality workmanship and guaranteed repairs for all vehicles. We stand behind our workmanship by offering a 100% Lifetime Guarantee on all collision repairs.

Ask us about our Paintless Dent Repair service.

 Auto Refinishing & Color Matching

Cliff's Hi-Tech Auto Body - Yes we can match your paint color, guaranteed

Automotive painting and refinishing is truly an art, and our painting experience and expertise allow us to perform only the highest quality paintwork.

Properly matching the exotic finishes found on today’s vehicles requires special expertise in application techniques. Our painters combine the latest techniques with the keen eye of an artist to create “never been damaged” quality finishes. They take every precaution to insure the final finish matches your original paint in both appearance and quality, to protect and preserve the value of your vehicle.

Glass Repair

Cliff's Hi-Tech offers complete glass repair or replacement services for all windows in all vehicle makes and models.

You are welcome to pay out of pocket, or you can submit a claim for reimbursement through your insurance company.

Paintless Dent Repair

Paintless dent repair - done correctly - requires a trained and experienced professional.

At Cliff's Hi-Tech our paintless dent repair is guaranteed to earn your 5 star rating.

Contact us for more information.

Professional Detailing

Did you know? While in our shop for collission repair, our skilled staff can clean and professionally detail your vehicle from top to bottom.

Just ask our friendly staff and we'll take care of the rest.

Need a Mechanic?

Mechanical repair services can be performed by our sister compay, Cliff's Direct Effect located right next door, while your vehicle is at Cliff’s Hi-Tech for collision repairs.

Cliff's Direct Effect - Mechanical repair services - right next door!

About Cliff's Hi-Tech

Our History

Cliff O’Connell opened the doors of Cliff's Hi-Tech in 1987, after having been in the auto body repair industry for more than 17 years.

With over 40 years of experience in the automotive industry, and the technical knowledge and management experience of a lifetime in the business, Cliff has created a win-win situation for our customers, the Baltimore area, and our community. Our customers receive quality repairs, the insurance companies have satisfied customers and guaranteed repairs, and Cliff's Hi-Tech gets repeat customers and customer referrals.

What is Cliff's Direct Effect?

Cliff's Hi-Tech has an adjoining "sister" company, Cliff’s Direct Effect , which specializes in all types of general mechanical repair, including everything from oil changes to engine replacements. The mechanics at Cliff’s Direct Effect are all ASE Certified .

Mechanical repair services offered at Cliff’s Direct Effect can be performed while your vehicle is at Cliff's Hi-Tech for collision repair.

Cliff’s Direct Effect also sells and installs performance parts and cosmetic accessories for cars, trucks, and SUVs. Professional vehicle detailing is also available.

 Our Facilities

Cliff's Hi-Tech Auto Body - 616 Stemmers Run Road - Baltimore, MD 21221
Cliff's Hi-Tech Auto Body - Fast, friendly service
Cliff's Hi-Tech Auto Body - Baltimore MD 21221
Cliff's Hi-Tech Auto Body - Conveniently located on Stemmers Run Road in Baltimore
Cliff's Hi-Tech Auto Body - Have your car towed to Cliff's

Cliff's Hi-Tech collision repair facility encompasses two acres in Baltimore County, with 35 individual work bays in the auto body shop.

Our facilities include:

17,000 square foot building

3,000 square feet of office and customer reception area

30 customer parking spaces

2,500 square feet of well-lit, fenced vehicle storage area including

Monitored alarm system

Video cameras & outside infrared detectors

Need repairs?    

Facts & FAQ's

At Cliff's Hi-Tech we believe that our customers should be well informed of the facts and their rights with the insurance companies, so we compiled this list of Facts and Frequently Asked Questions which provide useful information about our industry and common issues we face.

Auto Repair Facts

1 Your insurance company wants your vehicle properly repaired and you to be completely satisfied with their claim service. You have specific rights and obligations that you should be aware of. Review your policy. Understand your rights.

2 If an agreement cannot be reached between your insurance company and the repair shop, your policy has an “Appraisal Clause” whereby an independent appraiser can be called in to help resolve the matter.

3 You are not required by law to get more than one estimate.

4 You have the right to choose the repair shop that fixes your vehicle. It is the law in the state of Maryland. You are not required to use a shop selected by a claims adjuster. However, you are required by your policy to allow your insurance company a reasonable amount of time to inspect the damages prior to repairing them.

5 Only you, the owner, can authorize repairs on your vehicle.

6 Repair estimates will vary. A lower estimate may not include necessary things such as front or rear wheel alignments or aiming your headlamps.

7 Sign releases only when the repairs have been completed to your satisfaction.

8 The vehicle is being repaired for YOU, the owner. You will be required to pay for the repairs upon completion. To avoid delays, it will be up to you to secure payment from your insurance company along with any necessary endorsements from lien holders.

9 Cliff's Hi-Tech provides quality workmanship and guaranteed repairs for all vehicles. We stand behind our workmanship by offering a 100% Lifetime Guarantee on all collision repairs.

FAQ's

1 Who pays for my auto body repairs?

In many cases, the insurance company will issue you, the customer, the original check. In other cases, the insurance company will issue a check made payable to Cliff's Hi-Tech for the repairs. If the check is made payable to only you and or your spouse, you will be able to sign the original insurance check over to Cliff's Hi-Tech. Please look closely at the check, it may not be in just your name. There may be the name of your lien or leaseholder on the check. If this is the case, you will be responsible to have the check endorsed by the lease or lien holder. We can help you with this, but it is your responsibility to let us know this in advance. It is the policy of Cliff's Hi-Tech that a vehicle will not be released until payment is received by the insurance company or the customer. We will work with you to ensure a smooth process.

2 When is my deductible due?

Your deductible is due when your repairs are complete and you pick up your vehicle.

3 Can Cliff's Hi-Tech cover or waive my deductible?

No, your deductible is your responsibility. If a shop says that they can save your deductible, there is a good chance that they are shortcutting your repairs. Cliff's Hi-Tech wants you to receive the best quality repairs as possible.

4 How long will it take to repair my vehicle?

Cliff's Hi-Tech attempts to give you a target date for the completion of your repairs. This is an estimated completion date. You must factor in the complexity of the repairs, unforeseen delays which may occur due to supplemental damage, availability of parts, parts delays, receipt of incorrect parts, insurance company delays and or approvals and the current workload of the shop. The last thing you want is for your repairs to be rushed!

5 How do I get a rental car?

Cliff's Hi-Tech can set up a rental car for you. The rental company will meet you at the shop when you drop your vehicle off for repair, and you can also drop the rental back at the shop when your repairs are complete, and you come to pick the vehicle up. We do this is as a convenience for our customers. We do not check rentals in for the rental company, they will do that when the rental vehicle is returned back to their facility. We also do not have loaner cars available. Some insurance policies do not cover the entire cost of a daily rental, please check your policy and ask the rental company to give you all specifics.

6 What is a betterment?

Betterments are depreciations on wear items that are being replaced on your vehicle. Such items include: batteries, tires, muffler systems, etc. The insurance company charges you the percentage of the depreciation because they are replacing the item with a brand new one. Be aware that parts prices on the items can change between the time your estimate is written and when the part is put on your vehicle. Therefore, the cost of your betterment could be more or less when you pick up your vehicle from Cliff's Hi-Tech. Betterments are the customer’s responsibility.

Know your rights!

Cliff's Hi-Tech Auto Body - Know your rights - you can choose your repair shop!

Had a car accident? Read this important information.

Towing Services

Towing services are provided by a licensed and fully insured towing company during normal business hours.

Check with the insurance company regarding towing reimbursement or you will be responsible for payment.

Contact us for towing assistance.

Need a Mechanic?

Mechanical repair services can be performed by our sister compay, Cliff's Direct Effect located right next door, while your vehicle is at Cliff’s Hi-Tech for collision repairs.

Cliff's Direct Effect - Get mechanical repairs done at our sister company

Car Rental

We've partnered with a well-known rental car company to provide Cliff's Hi-Tech customers with on-site rental car services. Customers are able to pick up and drop off rental cars at our facility during normal business hours.

Please contact us for details.